Consumer Rights and Refunds Policy
We are confident that you will be delighted with this book; however, under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 day cooling off period during which you can cancel your order.
To cancel your purchase during the cooling off period, please contact firstname.lastname@example.org to request a cancellation number within 7 days of receiving the book. Then return it in its original condition to the address below. Please package the book securely to avoid damage, eg using the original packaging or something similar. For your protection, we recommend that you obtain proof of posting or use recorded delivery. Please note, that you will be responsible for the cost of returning the book to us.
The Gate House,
Essex CM16 7QT,
Providing that the book is returned to us undamaged and you have paid the return postage in full, we will refund the cost of the book as soon as we receive it. Please note that we cannot refund, postage or courier charges.